Expert voice discount code expired12/30/2023 ![]() These are not small issues also means gross sales are underreporting as it only subtracts from the product amount. So their sales receipt is wrong and the merchants reporting is completely skewed. You can't isolate the tax to be refunded. Or if a customer who is exempt for sales tax, needs a refund of JUST that sales tax. If any merchants do partial refunds like this for a restocking fee, then that's a huge issue for them. This is a unlikely type of partial refund but for high volumes of partial refunds, it all adds up and the discrepancy becomes larger and larger. That's right a 99% refund and it still shows $600 floating in the sales tax report. I issued a partial refund for $5,599 and the reporting summary for sales tax was still $600! This goes to show how skewed and useless reporting is when giving partial refunds as it shows the original sales tax amount before the partial refund took place. I did a test where I made a draft order for $5,000 + 12% sales tax ($600 tax) total amount $5,600 and marked it as paid. If any merchants are using the tax reporting feature in Shopify to remit this tax, they are over paying sales tax that was not collected! This should almost be a legal issue in my opinion. The sad thing is the majority of small merchants don't even realize that their tax summary in reports are 100% wrong if any merchant issues a partial refund (since partial refunds do not change the sales tax, it's always over-reporting). Makes sense as I've seen posts about getting this fixed from 2018-2019 and it's not fixed. If start acknowledging basic feature requests like this one that are glaringly obvious and creating a means to turn them around quickly instead of including them in a monolithic release like "Winter '22", they would win a lot of raving fans, starting with me. Shopify no doubt has the technical resources to quickly turn around a feature like this, but there is probably so much red tape it has to go through that it will take months unfortunately, even if they deem it a worthy feature. I used to own one, and we would regularly take a feature request like this and have it implemented in hours. Smaller, agile companies can turnaround a basic feature like this in 24-48 hours, fully tested. They have their own feature roadmap, so unless something is a large bug it has to get added to the list of existing feature requests, brought up and discussed in development meetings, slated for development, release, etc. The issue is that Shopify is such a huge machine at this point, getting any feature implemented quickly is near impossible. This is such basic ecommerce functionality it blows my mind I have to actually type this out. Surely a company like Shopify can handle basic math and see the need on why this is so important. ![]() Having the ability to add the coupon code to the order which would issue the partial refund of the coupon amount and subtract the appropriate gross sale and tax amount AND have this coupon code expire for the customers email. Almost every other ecommerce platform allows this. Give merchants more control over their order process. Discounts and partial refunds need to subtract the appropriate sales tax. Meaning sales tax is untouched, wrong and over-reported. Partial refunds only deducts the product amount. Any merchant issuing a partial refund will have skewed data in reporting. Partial refunds does not correctly subtract the portion of Sales Tax which makes reporting completely useless. ![]() ![]() Also the only workaround doesn't work either, which would be issuing a partial refund.
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